Privacy Policy
Your privacy is very important to us, and your support and respect mean everything to us!
We’ve updated our Privacy Policy to inform you about how we process personal data when you visit the website www.alfacollection.pt or our mobile applications, what your rights are, and what security measures we’ve taken to protect your data.
Alfa -Calçados, lda, is the legitimate owner of the online store alfacollection.pt with tax address in Zona Industrial do Orreiro, PO box 109 3700-211 S.João da Madeira with corporate identification number no. 501811222. It is the entity responsible for the processing of your personal data and guarantees that they are processed in a lawful, fair and transparent manner, in accordance with the provisions of the national legislation in force on this matter and the General Data Protection Regulation – Regulation EU No. 2016/679 of the European Parliament and of the Council of 27 April 2016.
Purpose of Information Collected
Because we believe our customers deserve the best in the world, we strive to provide the best experience when interacting with us. Therefore, when you interact with us through our services, we collect the following personal data and other information:
Personal Data: Your name, email address, address, credit card number, or other available payment method, as these are essential for processing your order and purchasing products on this website, fulfilling obligations arising from applicable laws and regulations, or providing other services provided on this website and requested by you. Unfortunately, refusing to provide us with some personal data may prevent us from processing your request to purchase products or provide other services on this website.
– Customer History: For communication purposes that reinforce and personalize the offering of products, services, promotional or advertising campaigns, we store information about purchased products, purchase dates, contact details with our support department, campaign/response history, complaint history, responses to customer satisfaction surveys, as well as other customer service support metrics.
– Browser Cookies: We use cookies to store information, such as your personal preferences when you visit our website. This may include a simple pop-up or a link to various services we provide. However, you can disable your cookies in your browser options or by making changes to your antivirus program tools. However, this may change how you interact with our website or other websites. It may also affect, or prevent you from logging into, our website, programs, or other websites on the Internet.
– Automatic information through applications, websites, and social media: We may automatically collect information contained in browsing and usage logs. The information contained in the logs includes your IP address, your ISP, your browser, the time of your visit and which pages you visited within our website, behavior within the applications and website, location information if authorized, and other statistics.
To send a gift to a friend, or when a user wishes to recommend a service provided on this website or the purchase of a specific product advertised on this website to a friend, we may also have access to third-party personal data, including name and address, which are disclosed by users of this website. The processing of this data is based on the pursuit of the legitimate interests of Alfa-calçados, lda.
Potential recipients of your data
Your personal data may be disclosed to individuals or legal entities for:
- provide electronic payment services, via credit/debit cards,
- process product sales,
- select, pack, and ship products,
- resolve problems related to product sales,
- receive payments for product purchases,
- as part of marketing campaigns involving duly identified partners where you have given us your consent,
- process customer product returns.
Furthermore, your personal data may be communicated to judicial, tax, and regulatory authorities to comply with legal obligations and upon express request from those authorities.
Retention of your personal data
We retain your data only for as long as necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or securely destroyed.
To provide the best customer service and marketing purposes, your personal data will be retained for a maximum period of 5 years from the date your consent was collected, provided that you have not withdrawn your consent within this period.
Regarding data we receive from third parties, it will only be retained for as long as necessary for the purpose for which it was collected, and will then be securely destroyed.
Data Security and Protection
We want you to know that we take security measures to protect your personal data (including encryption and authentication tools). We conduct internal reviews of our collection, storage, and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no internet or email transmission is completely secure or error-free. In particular, emails sent to or from our services may not be secure. Therefore, you should take special care when selecting the information you send via email and other digital channels. We recommend that you keep your devices used to access our website and other services updated and equipped with protection systems (antivirus, firewall, anti-spam filters, etc.).
Data Subject Rights
All data subjects have the right to:
- Access your data (upon request) and all information regarding the respective processing operations;
- Obtain rectification of your personal data;
- Request the deletion of your personal data, provided it is no longer necessary for the purpose for which it was collected and/or for compliance with any legal obligations of Alfa-calçados, lda, as well as, in certain cases, the limitation of
- its processing;
- Oppose its use for marketing and/or advertising purposes;
- Data portability and receive a copy of the data concerning you;
- Withdraw, at any time, consent previously given to the processing of your data.
Users may exercise their rights by sending an email to: [email protected], indicating the reason for the request.
If you decide to exercise these rights and if one of the personal data items you provide is your email address, please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation, and objection.
Personal Data of Children
Personal data relating to children under 16 years of age will not be processed, nor will any orders placed by them online be recognized. If we detect that we have collected personal data from a child under 16 years of age, we will take the necessary steps to delete the information as soon as possible.
Other Information
As the data subject, in the event of a data breach, you have the right to file a complaint with the supervisory authority (National Data Protection Commission – CNPD, Rua de São Bento, no. 148, 3rd floor, 1200-821 Lisbon – Tel: 351 213928400 – Fax: +351 213976832 – e-mail: [email protected]) and, in the event of a data breach, … For this reason, we recommend that you review this Policy whenever you visit our website or mobile applications.
Thank you again, and for continuing to believe in us and our mission!