Terms and conditions




Alfa Calçados, Lda. (from now on, ALFA or simply Seller), NIPC nº 501 811 222, with tax address Zona Industrial do Orreiro PO Box 109 3700-211 S. João da Madeira, Portugal (no physical store) is the legitimate owner of the online store ALFACOLLECTION.PT and whose domain can be found at www.alfacollection.pt.





2.1. For additional information or to clarify any doubts, you can contact ALFA via email: [email protected].







3.1. These General Conditions and Terms of Sale exclusively regulate the purchase and sale carried out in the ALFACOLLECTION.PT online store between the Final Consumer as buyer and ALFA as seller, and apply to all visitors to the ALFACOLLECTION.PT online store as well as any transaction of a commercial nature carried out through this online store.

3.2. Browsing, as well as purchasing any product in the ALFACOLLECTION.PT online store, implies acceptance of these general conditions of use and contracting.

3.3. The sale of products is only available to end consumers

3.4. A Final Consumer or User or Buyer is considered to be any person who acts/purchases for a purely personal purpose, outside of their business or profession, therefore, without any desire and with no intention of reselling the items. which you purchase in the ALFACOLLECTION.PT online store.

3.5. ALFA reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any change will be always published in the ALFACOLLECTION.PT online store.

3.6. ALFA reserves the right not to process any order received from users who are not Final Consumers or those that do not comply with the general conditions of sale in the ALFACOLLECTION.PT online store

3.7. The Final Consumer must provide ALFA with an email or postal address, or data relating to another form of contact, which are correct and complete and accepts that ALFA can contact him/her using this data, if deemed appropriate.






4.1. The ALFACOLLECTION.PT online store is intended only for private use, therefore the reproduction, transfer, distribution or storage of the contents of the ALFACOLLECTION.PT online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.




4.2. The introduction of links to the website for commercial purposes or without prior authorization from ALFA is expressly prohibited, as well as the use of the ALFACOLLECTION.PT domain for abusive purposes will be subject to recourse to competent legal means by ALFA.




4.3. In the event that you find links that allow you to access the ALFACOLLECTION.PT online store on other websites or references to the ALFACOLLECTION.PT online store, we inform you that ALFA Alfa has no responsibility for the links or pages, nor for the content contained therein.




4.4. We are strongly committed to ensuring that the information presented in the ALFACOLLECTION.PT online store is free from typographical errors and we will correct them as soon as possible, whenever these occur.




4.5. All contractual information is written in Portuguese, as well as information on articles, email communications and formalization of the sale.





5.1. If the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.




5.2. The photographs presented on the website are for illustrative purposes only. Therefore, the photograph may not correspond to the actual size of the product. Therefore, we recommend that you take a long look at the product details for better information about the respective characteristics of the items you intend to purchase.

Product prices and specifications are subject to change without prior notice. Despite extreme attention to keeping all information up to date, some products may have an incorrect price, so we will check prices whenever we process orders. If the product is priced lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Final Consumer by email and await their decision to accept the new proposal or cancel the order.




5.4. Validation of the purchase request or order assumes that the Buyer is aware of and accepts the General Conditions and Terms of Sale of the ALFACOLLECTION.PT online store.




5.5. All data recorded by Alfa constitutes proof of the set of transactions carried out between the Seller and the final Consumer, and ALFA Alfa is responsible for archiving the electronic document in which the contract is formalized, being obliged to keep it it accessible.




5.6. ALFACOLLECTION.PT is an intermediary platform between sellers and end consumers.




5.7. The order of products must be made by Users aged 18 (eighteen) years or over (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, with the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.







6.1. Any visitor to the ALFACOLLECTION.PT online store is obliged to comply with and respect these general conditions, in particular observing the following obligations:


– It is prohibited to introduce, store or disseminate through the ALFACOLLECTION.PT online store defamatory, obscene, insulting, xenophobic and/or any other content that violates the general principles of law and public order;


– Save, and not disclose, your password to enter the website in order to prevent third parties from accessing your account and personal data;


– Do not use false identities;


– Provide your personal data and correct addresses so that ALFA can properly process orders;

6.2. The final consumer is solely responsible for the veracity of the personal data communicated to Alfa and undertakes to immediately insert and inform any changes through their registration account in the ALFACOLLECTION online store. PT.




6.3. Alfa disclaims any responsibility for any delay or impossibility of processing the order resulting from an error or insufficient data communicated by the Final Consumer, particularly at the time of delivery.







7.1. To place an order in the ALFACOLLECTION.PT online store, the User must have a valid and frequently used email account and register as a customer in the ALFACOLLECTION.PT online store by filling out the form available online. Once registered, simply insert into the shopping cart all the products that the End Consumer wishes to purchase, following all the steps of the purchase so that it is completed successfully.




7.2. Placing an order in the ALFACOLLECTION.PT online store is very easy:


– Browse the categories of the ALFACOLLECTION.PT online store and find the product(s) you want to purchase.


– Add your favorite products to the cart using the Add button.


– When you understand that you have already chosen all the products you want to purchase, complete the purchase by clicking on Complete Purchase.


– Then, fill in your personal details on a very simple form (pay close attention when filling out the address).


– Then select the payment method.


– Review your order.


– Proceed to payment, confirming the order.


– Finally, you will receive an order confirmation via email.


– When you select the Exit button at the end of the purchase process, your order is confirmed and you will only have to wait for the days scheduled for the products to be shipped.




7.3. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. We suggest you print or download this copy for future reference. If the data is not correct, you can immediately request its change or even cancel the purchase made.




7.4. In case of non-confirmation of payment or non-compliance with these Conditions and General Terms of Sale, Alfa reserves the right not to accept your order or to cancel it in whole or in part, even after automatic confirmation.




8.1. ALFA only processes an order placed by a customer after confirmation of the respective payment, therefore it cannot guarantee the availability of the items until the start of said processing.




8.2. In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation. Naturally, the estimated shipping time may vary depending on the carrier and the destination of your order.




8.3. ALFA only ships orders on business days. Therefore, to estimate the delivery time of orders, weekends and public holidays are not taken into account. Any delay in shipping items, given the estimated dates presented, does not entitle you to compensation.




8.4. The fulfillment of all orders placed on the website is subject to product availability. ALFA tries to ensure that all items offered for sale on the website are in stock. However, ALFA reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In case of unavailability of the product and/or out of stock, ALFA will immediately inform the Final Consumer of the partial or total cancellation of their order, and the buyer is entitled to a refund of the respective amount paid, or choosing another product.




9.1. ALFA may not validate the order if it does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the aforementioned cases, Alfa will inform the Final Consumer via email that the sales contract was not concluded and that Alfa did not proceed with the sale, specifying the reasons for this.




9.2. If the products ordered in the ALFACOLLECTION.PT online store are no longer available at the time of your last access to the website, despite having obtained confirmation of the order, or when ALFA receives your order, the Seller will immediately inform the User (a) regarding their unavailability, never exceeding 30 days after receipt of the request.




9.3. If an order and respective payment have been placed, for products that have since become unavailable, ALFA will inform the buyer whether they wish to refund the order, wait for the product to be manufactured, or choose another product.




9.4. ALFA reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, and reserves the right to cancel any purchase even if it has already been accepted or confirmed by Alfa, namely in the following situations :


– The information on the invoice is not correct or verifiable;


– The order is flagged by the website’s Security Systems as an incorrect, irregular order, or an order susceptible to fraud;


– When the transfer of payment for the order was not received within 2 working days following the acceptance of your order;


– When it is not possible to deliver the order to the address provided by the User;


– If it is considered that the Buyer did not have the capacity to carry out that act;


– If it is found that there was an error in the presentation of the price of the product(s);


– If the order is assumed to come from a reseller.




10.1. The available payment methods will be presented in the ALFACOLLECTION.PT online store. If it is impossible to pay using the methods presented, you should contact us by email ([email protected]) so that we can analyze the possibility of granting another form of payment.




10.2. You can pay for your products using your usual credit and debit cards, or using your personal Paypal account. You can also pay for your order through Multibanco, with all the necessary instructions for this payment method (entity/reference/total amount) provided, or you can also make a bank transfer, with Ideoma.Alfa’s IBAN provided.




10.3. When paying using a credit or debit card, all details (such as card number, expiration date or security code) will be sent via Encrypted Protocol to the company providing remote electronic payment services, Stripe, without that third parties may have access to the information transmitted. This information will not be used by Alfa, except to carry out the necessary operations for purchase or refund, in the case of a return in accordance with the exercise of the right of return, or to report cases of fraud to the police.




10.4. If the Final Consumer chooses to pay by Multibanco, we will only begin processing the order after we have received payment. Therefore, in this payment method, we advise you to go to the ATM as quickly as possible so that you receive your order as soon as possible. Once 2 calendar days have passed after placing the order, and if we have not received any payment, the order will be cancelled.




10.5. If the Final Consumer chooses to pay by bank transfer, proof of payment must be sent by email ([email protected]), which must include the order reference. We will only start processing the order after receiving the amount in our account.




10.6. We urge you not to attempt to make payment by any other means not specified in the ALFACOLLECTION.PT online store. If you attempt to do so, ALFA cannot be held responsible for loss of payment or any other damages that may result.




11.1. The ALFACOLLECTION.PT online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be stored on any public server.




11.2. Although we use very advanced encryption software, any payment transmitted over the Internet, or via email, runs some risks, particularly when the User does not take due precautions and does not assume due responsibility.




11.3. ALFA cannot be held responsible for any damage suffered resulting from the use of electronic means of communication, in particular damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or computer programs used for communications or virus transmissions.







12.1. The prices of products displayed in the ALFACOLLECTION.PT online store contain/include Value Added Tax (VAT).




12.2. The total price specified in the final menu includes taxes and shipping costs. Prices are quoted upon order confirmation, which you can print or download for future use. Please only transfer the exact amount specified in your order confirmation and make individual transfers per order.




12.3. Shipping fees are calculated per order, and the exact price of the shipping fee will depend on the country where your order will be delivered.




12.4. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.




13.1. ALFA will only sell items of the highest quality in the ALFACOLLECTION.PT online store and will never sell second-hand products, or products of lower quality than existing market standards.




13.2. The products offered for sale in the ALFACOLLECTION.PT online store may not correspond exactly with regard to the displayed image and colors, especially due to the internet browser and monitor used.







14.1. Products ordered from the ALFACOLLECTION.PT online store will be shipped and delivered on working days, Monday to Friday.




14.2. We can only guarantee the correct delivery of an order if the shipping address for the products is correctly indicated by the User.




14.3. Shipping fees are calculated per order, and the exact price of the shipping fee will depend on the quantity of products and the country where your order will be delivered.




15.1. Once your order has been registered, payment has been confirmed and all parts of your order are available, ALFA undertakes to ship within the following delivery times:




– In mainland Portugal, between 2 and 5 working days.




– Madeira and Azores and other locations, between 3 and 20 working days.




15.2. ALFA will not be responsible for non-compliance, or delay in compliance, with any shipping obligation that is caused by a force majeure event, that is, an event, act or omission, beyond its reasonable control.







16.1. After receiving the order, the Buyer has a period of 20 days to return or exchange their item(s) if they find that they have defects or other non-conformities in relation to the products. ordered. Exchanges and/or returns of items that have been washed or used, items that have been tampered with and items that have been made to order are not accepted.




16.2. The costs of a first return or exchange will be borne by Alfa, as long as it is due to product defects. In subsequent returns and exchanges or for other reasons, the shipping costs will be borne by the customer.




16.3. The exchange or return of Buyer’s orders must be carried out in the following way:

– Place the item in the original box. Close the box and seal it with tape. If the box has any labels, stickers or other materials from previous shipments, remove them and send them to the following address:

Orreiro Industrial Zone Po Box 109,

3700-211 São João da Madeira

– After we receive the product in our warehouse, the Quality Department will check whether the part complies with our requirements for Exchange or Return. If so, the exchange will be confirmed or the refund will be made.


16.4. After receiving all of the ordered products, or just part of them, at our facilities, we will process them within a maximum period of two working days. If the return is confirmed, the amount will be refunded via bank transfer. Refunds are only made to the account/card that gave rise to the purchase. If it is an exchange due to a product defect, then, after checking the availability of that product, it is sent to the address you indicate to us in the exchange process.



17.1 Before shipping, the Buyer can cancel the order of products. If the User places an order and wishes to cancel it, they must first contact our Customer Service to inquire about the status of the order, and if it has not yet been sent, they may request cancellation. of your order.




18.1. When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.

18.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer holding the promotional code may not upload or make a promotional code available on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

18.3. The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

18.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

18.5. Without prejudice to any other rights, ALFA reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the aforementioned assumptions.



19.1. Promotional offers or commercial campaigns published in the ALFACOLLECTION.PT online store are valid only for the moment they are displayed on the website and in accordance with the established conditions, unless information to the contrary is communicated on the website.

19.2. In the case of returning or exchanging items purchased as part of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on purchasing the item you wish to return or exchange

19.3. The return conditions for orders placed during campaign/promotion periods may be changed, as mentioned in a menu created specifically for this purpose.





20.1. ALFA will only be responsible for damages suffered by the Buyer in the event that such damages result from breaches attributable to Alfa’s contractual obligations towards the Final Consumer, or in the event that the liability arises from legal law applicable.

20.2. If the Buyer has suffered damages related to the activity of the website, ALFA’s liability will be limited to damages to the products of the ALFACOLLECTION.PT online store and reasonable and verifiable costs incurred by the Buyer due to Alfa’s violation of these General Conditions and Terms of Sale.


20.3. Alfa cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Ideoma Alfa cannot be held responsible for damages suffered by the Buyer as a result of improper use of our products

20.4. Alfa is not responsible for damages resulting from incorrect information on the website.

20.5. All products sold in the ALFACOLLECTION.PT online store comply with Portuguese and Community legislation.

20.6. ALFA declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the final consumer’s responsibility to check with local authorities the conditions for importing or using the products they wish to order.



22.1. All texts, comments, works, illustrations, works and images reproduced or represented in the ALFACOLLECTION.PT online store are strictly reserved under the terms of copyright as well as intellectual property rights, for the entire world.


22.2. Accordingly, and under the terms of the Intellectual Property Code, the use of information for private purposes is only authorized, subject to contrary provisions, including more restrictive provisions contained in said code.


22.3. Any total or partial reproduction or representation of the ALFACOLLECTION.PT online store, in whole or in part, of the elements included therein is strictly prohibited.


22.4. If the User intends to use information or materials from the website, they must obtain prior written authorization granted by Alfa.





22.1. These General Conditions and Terms of Sale and all emerging disputes that are related to these general conditions, including their validity, the use of the ALFACOLLECTION.PT online store or any purchase therein must be governed by Portuguese law.


22.2. In the event of a dispute regarding the interpretation or execution of these Conditions and General Terms of Sale, Alfa and the Buyer undertake to endeavor to obtain an amicable solution, which is fair and adequate, within the maximum period 60 (sixty) days from the receipt of the communication addressed to this purpose by any of the parties involved.




22.3. In the absence of an amicable solution, in accordance with the provisions of the previous paragraph, and in case of non-compliance with these Conditions and General Terms of Sale, both parties establish the Court of the District of S. João da Madeira as the competent forum with express waiver of any other.




ALFA has the right to change these Conditions and General Terms of Sale at any time. The Buyer is subject to the principles and terms in force at the date of his/her order, unless the law or competent authority imposes any change to them.